Hotel management software built for Mexico

Why a generic PMS falls short in Mexico

Most hotel software is designed for the US or Europe and adapted to other countries later. That works until the first guest asks for a factura.

In Mexico, a business guest expects a CFDI, the electronic tax invoice validated by the tax authority (SAT). It needs the guest’s tax ID, registered name, postal code and tax regime, and it has to match SAT records to be valid. If your PMS cannot issue it, your front desk ends up retyping every stay into a second invoicing portal.

Small properties also run differently. Deposits arrive by bank transfer, the person at the front desk may also handle housekeeping, and the owner often checks in on the business from a phone rather than a back office.

What Suitera covers

Suitera follows a hotel day from the first booking to the cash count at the end of a shift.

• Reservations and calendar: every booking on one calendar, with its room, dates and payment status.
• Front desk: check-ins, check-outs and room status. The day view lists today’s arrivals, departures and occupancy.
• Housekeeping: a board showing which rooms are waiting to be cleaned, in progress, or ready.
• Payments and deposits: record deposits and payments against each stay and see which bookings are still unpaid.
• Cash closing: close each shift against what was actually collected.
• CFDI invoicing: issue the guest’s tax invoice straight from the stay, without retyping the charges.
• Several properties under one account: manage every property from the same login.

Built to run from a phone

Nobody at a 20-room hotel sits at a desk all day. Suitera works fully in a phone browser, so checking a guest in, confirming a deposit or seeing tonight’s occupancy does not depend on being at the front desk computer.

For owners who are not on site, that means seeing the same numbers the front desk sees, in real time, without asking someone to send a photo of the reservations book.

A product, with the team that builds it behind it

Suitera is not a one-off custom project. Sythera Labs builds, hosts and maintains it from Guadalajara, and the people who answer your questions are the people who write the code. Our team is bilingual and works in US time zones.

One thing it does not do yet: channel manager integration, for syncing availability with online travel agencies, is in development and not available today. We would rather tell you now than have you find out in a demo.