Care plans

Website care plans with one predictable monthly fee

A website or a business system is not finished the day it launches. It has to stay online, stay secure and keep changing as your business does.

Our care plans cover that for a fixed monthly fee: hosting, maintenance, security updates and a set number of hours for changes, handled by the same team that built your project.

What happens when nobody maintains a site

For the first few months, nothing. That is why maintenance looks like a cost you can skip. Then the security certificate expires and browsers start showing a warning. A dependency falls out of date and becomes a risk. The contact form quietly stops sending email, and nobody notices until a customer mentions they wrote three weeks ago.

And when you want to change something simple, like a price, a photo or your opening hours, you find out the person who built the site no longer answers.

A care plan exists so that none of this is your problem.

What every plan includes

  • Hosting: your site or system online, without you renting or managing a server.
  • Maintenance: we check that everything keeps working and fix what breaks.
  • Security updates: we keep the components your project depends on up to date.
  • Hours for changes: a set number of hours each month for adjustments and improvements.
  • A defined response time, so you know how quickly you will hear back.

How to choose a plan

Pick the plan by what the software does for your business, not by its size. A brochure site that changes twice a year needs very little. A booking flow that takes money every day needs someone who answers the same week it breaks, and a core system your staff lives in needs someone who answers the same day.

If you are unsure, start with the smaller plan. Moving up is a conversation, not a migration.

The three plans

Essential is for websites and landing pages. Growth is for booking flows and business systems in daily use. Partner is for core systems that keep evolving with your business, and adds a quarterly roadmap review.

On every plan, unused hours carry over for one month.

Essential

For websites and landing pages.

$150 USD/month

  • 1 hour of changes included per month
  • Response within 3 business days
  • Unused hours carry over one month
  • Extra hours: $45 USD/h
  • Hosting
  • Maintenance
  • Security updates
  • Small content changes

Growth

For booking flows and business systems in daily use.

Custom quote

  • 5 hours of changes included per month
  • Response within 1 business day
  • Unused hours carry over one month
  • Everything in Essential

Partner

For core systems that keep evolving with your business.

Custom quote

  • 12 hours of changes included per month
  • Same-business-day response
  • Unused hours carry over one month
  • Everything in Growth
  • Quarterly roadmap review

How we work with our clients

Every build we deliver comes with a care plan. Hotel Posada Pablo de Tarso has ongoing monthly support on Suitera, our hotel management system, and our long-term partnership with Select Group covers the websites of all four of its companies.

Frequently asked questions

What counts as a change within the included hours?

Adjustments and improvements to your site or system: updating copy, prices or photos, adding a section, editing a form or fixing a detail. If a change is bigger than your plan’s hours, we tell you first and quote it separately.

What happens to hours I do not use?

They carry over for one month. If you request nothing this month, next month you have both months’ hours available.

What if I need more hours?

You can buy extra hours or move to a plan with more hours included. We look at how often you need changes and recommend whichever costs you less.

Can you maintain a site you did not build?

We review it case by case. We first assess how it was built and tell you honestly whether we can take responsibility for it as it is.

How fast do you respond?

It depends on the plan: within 3 business days on Essential, within 1 business day on Growth, and the same business day on Partner. We work in US time zones.

Is there a long-term contract?

Plans are monthly. We go through the terms of your plan with you before you start.

Find the right plan for your project

Tell us what you have online today and we will tell you which plan fits. The first conversation is free.

Prefer email? We reply within one business day: info@sytheralabs.com